FAQ

Where is your office located in Malaysia?

Yes, we have a fully registered office in Kuala Lumpur.

Sydney Access Consultants (Malaysia) PLT LLP0019423-LGN (SSM-registered Private Limited Liability Partnership) Level 6, Menara Darussalam 12 Jalan Pinang, Kuala Lumpur City Centre 50450 Kuala Lumpur, Malaysia

Phone: +60 3-2779 7117 Email: This email address is being protected from spambots. You need JavaScript enabled to view it. Website: accessconsultants.asia

Why This Matters for You

Our Kuala Lumpur office is not just a virtual or postal address — it is our operational hub with a full-time team of Malaysian-registered architects and access specialists (including PAM and LAM members). We combine Australian best-practice expertise (NDIS/SDA, AS 1428, Premises Standards) with on-the-ground Malaysian delivery (MS 1184:2014, UBBL 34A, local authority liaison).

This means:

Faster site visits and audits
Direct coordination with DBKL, JKM, KPWKM, and local councils
Seamless collaboration with Malaysian architects and developers
Immediate, culturally attuned project support

We are the only specialist access consultancy in Malaysia that is wholly owned by an Australian leader yet 100% locally staffed and registered — giving you the best of both worlds as enforcement of the PwD Act 2008 amendments strengthens in 2026.

Ready to talk? Drop us a message at This email address is being protected from spambots. You need JavaScript enabled to view it. or call +60 3-2779 7117. We’re based right here in KL and always happy to meet in person.

Do you provide support during the construction phase?

Yes, this is one of our strongest offerings. We provide construction-stage site inspections, compliance reviews, and practical advice to help contractors “get it right the first time.” Many clients find this support saves significant time and cost by avoiding rework.

How quickly can you start on a new project?

The answer depends on the scale of the project. We usually have capacity to start within a day of mobilisation, at our team meeting. Urgent projects can sometimes be accommodated faster — please let us know your deadline and we will do our best to help.

What are your payment terms?

Mobilisation fee on acceptance of the quote
Balance due on delivery of the final draft report.

The actual terms for your project will be outlined in our fee proposal considering the circumstances.

For larger projects, we stage payments aligned with project milestones.

All fees are quoted in Malaysian Ringgit (RM) for Malaysian projects and Australian dollars for Australian projects.

Do you provide fixed-fee quotes?

Yes. Almost all our work is quoted on a fixed-fee basis so you know the exact cost upfront with no surprises. We only use hourly rates in rare cases (e.g., very complex or open-ended advisory work), and we always confirm this with you first.

Can you work together with my existing architect or contractor?

Yes — this is exactly how we prefer to work. We act as the accessibility specialist while your architect retains design leadership and sign-off. We regularly collaborate with Australian and Malaysian architects, architectural service providers, and Project Managers and Building Contractors, and when appropriate, discuss solutions with all the stakeholders, which is how we make the process seamless for everyone.