FAQ

How quickly can you start on a new project?

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The answer depends on the scale of the project. We usually have capacity to start within a day of mobilisation, at our team meeting. Urgent projects can sometimes be accommodated faster — please let us know your deadline and we will do our best to help.

What are your payment terms?

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• Mobilisation fee on acceptance of the quote
• Balance due on delivery of the final draft report.

The actual terms for your project will be outlined in our fee proposal considering the circumstances.

For larger projects, we stage payments aligned with project milestones.

All fees are quoted in Malaysian Ringgit (RM) for Malaysian projects and Australian dollars for Australian projects.

Do you provide fixed-fee quotes?

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Yes. Almost all our work is quoted on a fixed-fee basis so you know the exact cost upfront with no surprises. We only use hourly rates in rare cases (e.g., very complex or open-ended advisory work), and we always confirm this with you first.

Can you work together with my existing architect or contractor?

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Yes — this is exactly how we prefer to work. We act as the accessibility specialist while your architect retains design leadership and sign-off. We regularly collaborate with Australian and Malaysian architects, architectural service providers, and Project Managers and Building Contractors, and when appropriate, discuss solutions with all the stakeholders, which is how we make the process seamless for everyone.

What information do I need to provide to get a quote?

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Just the basics:

• Project type (new build, renovation, existing building, etc.)
• Service requested. To make it easier, there's a list on our Quick Quote form. 
• Whether you have drawings or photos available. You can upload them on the form, or email them later.
• Any specific deadlines Send us whatever you have.
• You can use the Quick Quote form, or make a call. We’ll guide you from there.

Do you work remotely or do you need to visit the site?

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We are very flexible.

• Remote audits are possible using photos, drawings, and video calls (common for preliminary reviews and unbuilt projects).
• On-site audits are recommended for existing buildings and essential for construction-phase inspections. We have successfully delivered both types for clients across Malaysia and Australia.